PAYMENT

• Payments will be made to the same name and address registered when the quotation was agreed.
• The price MPX pays may change if the returned handset is different to the quoted handset in relation to any of the following:
  • Make and model
  • Condition - See FULL WORKING ORDER below
  • Accessories
• The price quoted is valid for fourteen days from the date of the accompanying letter.
• BACs and PayPal payments will be made 72 hours after receipt of the phone.
• Cheque payments will be made 7 days after receipt of the phone.

STOLEN PHONES

• No payment will be made if the handset IMEI (serial number) appears on any of the lost, blocked or stolen asset registers monitored by CheckMEND. Handsets marked as lost, blocked or stolen will be sent to the police in accordance with current CheckMEND recommended best practise.

CUSTOMER OBLIGATIONS

• Handsets and accessories must be sent in the returns envelope provided which has a tracking reference which is unique to the customer, and must arrive within fourteen days of the date of the accompanying letter.
• The customer must arrange his own carriage insurance. MPX can not accept any liability for phones lost or stolen in transit. MPX advises the customer to use Royal Mail "Special Delivery" (or equivalent).
• The customer warrants that he is the legal owner of the handset(s), is resident in Great Britain or Northern Ireland and that he is at least 18 years old.
• The customer must remove his SIM card before sending his phone to MPX. The customer indemnifies MPX of any loss that may arise from any SIM card that is received with a phone. SIM cards can contain private information, and may enable unauthorised use of your Network airtime.

DATA PROTECTION

• As MPX is working with a sub-contractor for logistics purposes, MPX will need to pass some personal details relating to the Customer to this party. The Customer's personal data will only be processed for this particular service, and will be processed under the control of MPX.

RETURNS

• It will not be possible for the Customer to obtain any data, other content on the handset, or memory card once returned as all data is removed in the inspection process.
• If after the inspection process MPX and the customer are unable to agree a revised amount for the phone the customer can request, within 3 working days of the revised offer from MPX, to have the phone sent back on payment of £10 to cover postage, packing and insurance.

• Our prices assume that your phone is in full working order. If it is not then the price paid will differ from the price we quote you depending on the nature of the fault.
  What we mean by FULL WORKING ORDER:
  
  • The phone must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one).
  • The phone should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must work e.g. Bluetooth, Camera, Wireless. All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the IMEI label should be intact.
  • The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching.
  • The phone must be free from water damage and signs of water damage as signified by the manufacturer’s water damage indicators.
  • If the phone has a flip or slider mechanism, it should open and close properly.
• If you are in any doubt, we advise you to contact us first before sending in your phone.