Option 1 You can request that we send you a free postage
envelope in the post. You will be asked whether you require an envelope to be
sent during the check-out process. Please remember though that this will mean
that your order will take a few days longer to process.
Option 2 Print or write an address label yourself.
You will be given the address at the end of the check-out process.
The address we give you is a Royal Mail FREEPOST address so will not cost you anything,
but you cannot use the address with a 3rd party courier.
Option 3 You may already have one of our envelopes.
Use this, but please ensure that you have completed and enclosed the tear-off slip
for your name and reference number. You will be given the reference number at
the end of the checkout process.
(See also the important note on insurance below)
Yes, you can trade in any mobile phone you want as long as it is on our data base. If your used mobile phone is not listed, the chances are we no longer buy that model.
You can send as many mobile phones as you want, although you can only send 3 phones in any one order. If you intend to send us more than 10 mobile phones, you can contact our specialist teams at enquiries@mobilephonexchange.co.uk
Your mobile phone, the battery and the memory card ( if applicable). we can also recycle or re-use all the accessories, chargers, manuals and packaging. If you still have them, put them in the envelope with your mobile when you send it in.
The used handsets are thoroughly checked by a technician to assess their condition. The mobile phones in good working order are sent to areas around the world to be reused. If the mobile phones cannot be economically repaired, they can still be used for parts or recycled according to environmental requirements.
We can accept no liability for items which fail to arrive, or are damaged in transit. We recommend that customers use Royal Mail "Special Delivery" which offers £500 compensation, or obtain a " certificate of posting" FREE from the post office which offers compensation of up to £39 in the event of damage or non-delivery.
The address is on the free postage paid envelope or label provided.
Once we have received and inspected your phone we will make your BACS in 72 hours or send your cheque within 7 days.
We do have mobile phones available to purchase. Please contact the sales department at sales@mobilephonexchange.co.uk for any questions about purchasing used mobile phones.
If you request an MPX envelope there is a unique bar-code which is how we track your phone.
If you already have an MPX envelope you will be provided with a unique reference number which you should write on the tear-off slip and include in the envelope.
If you use an MPX label generated from the web site the unique reference will be pre-printed.
Yes. We do pay a reduced amount for phones that are not working.
The model of the mobile phone is found on a barcode label under the battery on most models. Take out the battery and look carefully at the label.
A mobile phone in full working order means the phone is fully functional. I.e. the phone switches on and off, all the buttons on the keypad work, no display or water damage.
We still may pay a reduced amount for your phone if it is not in full working order. Importantly though, we will ensure that it is either repaired so that it can be used again or recycled responsibly.
Any liquid that gets inside your phone will cause serious permanent damage. Sometimes a phone will continue to work after liquid has got in but more than likely it will stop working within 1 or 2 months. There are tell-tale indicators on some phones alerting engineers to water damage.
You should bear in mind that your quote is only valid for 14 days. If your phone arrives outside of this period you may be offered a lower price if the market price for this phone has fallen. Please also note that sometimes when phones arrive they are not in full working order. In this case we make an estimate of how much it will cost us to repair the phone and we deduct this cost from the original quote when we make our offer to you.
There are two types of display damage we inspect for. The first is if the display is cracked and it will look as though it is bleeding. The second is if the display is feint or patchy, so either the whole screen is difficult to read, or parts of the display are blank. In all of these cases we will have to replace the display which is a very expensive item.